WhatsApp for LatePoint

✅ Product Description

Turn every booking into a WhatsApp conversation. WhatsApp for LatePoint plugs WhatsApp into your LatePoint scheduling flow so customers and staff get instant confirmations, reminders, reschedule/cancel links, payment prompts, and chat right where they already are. Use official WhatsApp Business API (providers) or wa.me/WhatsApp App click-to-chat—your choice.

This edition is operations-friendly: use on unlimited sites, one-time purchase, all features included, and updates synchronized with the original release—ideal for salons, clinics, tutors, home services, and agencies deploying LatePoint at scale.

Requires: LatePoint (core). Works with its services, staff, locations, and statuses.

What it does (in practice)

• Message automation on key events: new booking, pending → approved, payment received, rescheduled, canceled, no-show, reminder, follow-up/review.

• Smart templates with variables: {customer_name}, {service_name}, {date}, {time}, {staff_name}, {location}, {booking_link}, {reschedule_link}, {cancel_link}, {pay_link}.

• One-tap actions: deep links for reschedule/cancel, pay now, add to calendar, directions (maps).

• WhatsApp buttons & QR: “Chat on WhatsApp” widget on site and QR codes on receipts/checkout.

• Two-way chat: route messages to staff/ops number; log conversation links per booking.

• Provider-agnostic: use WhatsApp Business API via a gateway (Cloud/API providers) or fallback to WhatsApp App (wa.me).

• Per-service/staff routing: choose the WhatsApp number per service, location, or staff.

• Schedule-aware sending: send during business hours; queue outside hours if you prefer.

• Multilingual templates with locale detection from LatePoint/customer profile.

• Logs & auditing: message history on the booking timeline with status (queued/sent/delivered/failed).

• Fallbacks: if WhatsApp fails or customer has no WA, fallback to SMS/email.

Customer & Staff Experience

• Customers receive a friendly WhatsApp thread for each appointment with quick actions (view booking, reschedule, cancel, pay, add to calendar).

• Staff get new/changed booking alerts, daily agendas, and location/directions links; replies can be handed off to a shared ops number.

Admin Controls

• Template editor with variables, buttons (CTAs), media (logo, map snapshot), and per-event toggles.

• Routing rules by service/location/staff; escalation to backup number.

• Quiet hours and throttle limits; timezone-aware reminders (e.g., 24h + 2h before).

• Consent & opt-in flags; per-country formatting/validation for phone fields.

• Provider settings: tokens/webhooks for Business API; simple mode for wa.me/App.

• Exports: message logs (CSV) for compliance and performance tracking.

✅ Key Features

• Unlimited-site usage with all features included

• Updates synchronized with the original release

• Automated WhatsApp messages for LatePoint events (new/approve/pay/remind/reschedule/cancel/no-show/follow-up)

• Variables & buttons (links for manage, pay, directions, calendar)

• Two-way chat & site Click-to-WhatsApp widget + QR codes

• Per-service/staff/location routing to different WA numbers

• Business hours sending, throttling, and retries

• Message logs with delivery statuses; CSV export

• Fallback to SMS/email when WA isn’t available

• Multilingual & RTL ready; respects LatePoint locales

What’s Included

• Add-on plugin files

• Template packs for common events (confirm, reminder, reschedule, cancel, payment request, review)

• Routing & consent settings, provider connectors, and webhook endpoints

• Safe-update notes and a configuration checklist

Quick Start (10 Minutes)

1. Install & activate WhatsApp for LatePoint (LatePoint active).

2. In WhatsApp Settings: choose Business API (add token/webhook) or Simple (wa.me/App) mode.

3. Set your default WhatsApp number and optional per-service/staff overrides.

4. Customize templates (confirm, reminder 24h/2h, reschedule, cancel, payment, follow-up).

5. Enable quiet hours and delivery window.

6. Add the “Chat on WhatsApp” widget to your booking pages; print QR for receipts.

7. Test: make a booking → verify confirmation & reminder → try reschedule/cancel/pay links.

8. Review message logs; adjust timing and copy.

Message Playbook (Copy-Ready)

• Confirmation: “Hi {customer_name}, you’re booked for {service_name} on {date} at {time} with {staff_name}. Manage: {booking_link}.”

• Reminder (24h): “See you tomorrow at {time}. Need to reschedule? {reschedule_link}.”

• Reminder (2h): “We’re getting ready. Directions: {maps_link}. See you soon!”

• Rescheduled: “Updated: {date} {time}. Manage: {booking_link}.”

• Cancelled: “Your {service_name} on {date} was canceled. Rebook: {rebook_link}.”

• Payment request: “Secure your spot: pay now {pay_link}. Thanks!”

• Follow-up: “How was {service_name}? Leave a quick review: {review_link}.”

Compliance & Delivery Tips

• Use opt-in text at checkout/booking; store consent in LatePoint.

• For Business API, submit and approve templates (transactional first).

• Format phone numbers in E.164 (+ country code); validate at entry.

• Respect quiet hours and local regulations; include an opt-out hint if required.

• Keep messages short, action-first, and with one clear CTA.

Frequently Asked Questions

Q1: Do I need the WhatsApp Business API?
No—use Business API for reliable, high-volume messaging, or Simple mode (wa.me/WhatsApp App) for quick click-to-chat. Both are supported.

Q2: Can customers reply on WhatsApp?
Yes—replies go to your configured WA number (shared inbox or staff phone). Log links appear on the booking.

Q3: Does it support reminders and reschedule/cancel?
Absolutely—templates include dynamic links from LatePoint for manage/reschedule/cancel.

Q4: Multilingual?
Yes—create locale-specific templates; add language conditions per service/location.

Q5: What if a number isn’t on WhatsApp?
The add-on can fallback to SMS/email for that customer.

Q6: Rate limits & quiet hours?
Configure throttles and do-not-disturb windows in settings.

Q7: How do updates work?
Updates are synchronized with the original release. Test on staging, then deploy.

Plain-English Usage Model

• Install on unlimited domains (staging/production).

• Pay once—no recurring unlocks.

• Feature-complete parity with the original listing.

• Updates in step with upstream improvements and fixes.

WhatsApp for LatePoint turns your booking system into a helpful conversation: confirmations sent, reminders delivered, reschedules handled, payments prompted—on the channel your clients open first. Unlimited usage, all features, update sync—ready to message.