MinervaKB Knowledge Base for WordPress with Analytics

Transform Your Customer Support with MinervaKB Knowledge Base for WordPress with Analytics

Are you drowning in repetitive customer support tickets? Do your customers struggle to find answers to common questions on your site? It’s time to empower them with a self-service solution that works 24/7. Introducing MinervaKB Knowledge Base for WordPress with Analytics, the ultimate plugin for creating a professional, searchable, and insightful help center.

MinervaKB is more than just an FAQ plugin. It’s a comprehensive system designed to reduce your support workload, improve customer satisfaction, and provide you with actionable data on what your users are looking for. Build a beautiful and effective knowledge base in minutes, not weeks.

Key Features of MinervaKB

MinervaKB is packed with powerful features to create a top-tier user assistance platform. Here’s a glance at what makes it the best choice for your WordPress site:

• Advanced Analytics Dashboard: Track article views, likes, dislikes, and most importantly, what users are searching for but not finding.
• Lightning-Fast Live Search: An intelligent AJAX search bar provides instant answers as users type, dramatically improving user experience.
• Content Restriction & Gating: Easily protect articles or entire categories, making them visible only to logged-in users or specific user roles.
• Voting & Feedback System: Allow users to rate the helpfulness of articles and leave optional feedback for continuous improvement.
• Deep Page Builder Integration: Comes with dedicated elements for Elementor, WPBakery, and blocks for the Gutenberg editor for seamless design.
• Highly Customizable Design: Control every aspect of your knowledge base’s appearance, from colors and typography to layout, without touching a line of code.
• Table of Contents (TOC) Generator: Automatically create a TOC for long articles, making them easier for users to navigate.

In-Depth Feature Analysis

Let’s explore the three game-changing features that set MinervaKB apart from the competition.

Powerful Analytics Dashboard

You can’t improve what you can’t measure. MinervaKB’s built-in analytics dashboard gives you the insights you need to build a truly effective knowledge base. Stop guessing what your customers need and start making data-driven decisions.

The analytics module tracks crucial metrics right within your WordPress dashboard. See which articles are performing well and which need improvement. Most importantly, the “Failed Searches” report shows you the exact terms users are searching for where no results were found, highlighting content gaps you need to fill immediately.

Instant Live Search with AJAX

A knowledge base is only as good as its search functionality. MinervaKB features a blazing-fast, live search bar that provides instant suggestions as the user types. This predictive search helps users find their answers before they even finish their query.

This isn’t just a simple keyword match. The search is intelligent, prioritizing article titles and content to deliver the most relevant results. This immediate feedback loop keeps users engaged and prevents the frustration of a traditional “search and wait” process, directly contributing to a reduction in support tickets.

Flexible Content Restriction

Not all information is for public consumption. MinervaKB offers robust content restriction tools, allowing you to create private or internal knowledge bases with ease. This is perfect for employee handbooks, premium customer documentation, or member-only content.

You can restrict access on multiple levels:

• Individual Articles: Lock specific articles to be viewable only by logged-in users.
• Entire Topics/Categories: Protect a whole section of your knowledge base for specific user roles (e.g., ‘Subscribers’, ‘Customers’).
• Guest Fallback: Show a login prompt or a custom message to users who try to access restricted content.

Who is MinervaKB For?

MinervaKB is a versatile tool that provides immense value to a wide range of users and businesses.

E-commerce Stores

Drastically reduce pre-sale questions about shipping, returns, and product features. Create a post-sale support hub for troubleshooting and user guides, improving customer loyalty and reducing chargebacks.

SaaS & Tech Companies

Build comprehensive user documentation, API references, and onboarding guides. An effective knowledge base is critical for user adoption and scaling your customer support without scaling your team.

Agencies & Freelance Developers

Provide a significant value-add for your clients by building them a self-manageable help center. Empower them to handle their own customer support, making your initial project delivery even more valuable and complete.

Educational & Community Platforms

Create an internal resource center for staff, a student information portal, or a community-driven knowledge hub. The content restriction features are perfect for managing different levels of access for different user groups.

The Smart Choice: Freedom, Value, and Security

Why choose this version of MinervaKB? Because it represents the smartest investment for your business. We provide you with the exact same premium plugin, but with benefits that empower you as a creator.

Under the GPL, you gain the freedom to use this powerful tool on as many websites as you wish, including client projects. This eliminates the recurring costs and restrictive licenses that can hold your business back. It’s the most cost-effective way to access world-class functionality.

We ensure your peace of mind. Every file we provide is 100% original, unaltered, and scanned for security. You get safe, clean code that you can deploy with confidence, allowing you to focus on what matters: building an incredible support resource for your audience.

Complete MinervaKB Feature List

Content & Organization

• Unlimited Knowledge Base Topics and Articles
• Hierarchical Topic Structure
• Article Ordering via Drag & Drop
• Automatic Table of Contents Generation
• Article Attachments
• FAQ (Accordion) Shortcode

Design & Customization

• Live Customizer Integration for Real-Time Previews
• Over 700 Google Fonts
• Customizable Color Schemes
• Multiple Layout Options (Boxed, Wide)
• Show/Hide Sidebars
• Customizable Search Bar Placeholder and Labels

User Interaction & Engagement

• Article Like/Dislike Voting System
• Optional Feedback Form After Voting
• Social Sharing Buttons
• Related Articles Display
• Breadcrumbs for Easy Navigation

Integrations & Extensibility

• Dedicated Elementor Widgets
• Gutenberg Editor Blocks
• WPBakery Page Builder Elements
• WPML Ready for Multilingual Sites
• Search Analytics Integration with Google Analytics
• Developer-Friendly with Actions and Filters

Frequently Asked Questions

Does MinervaKB Knowledge Base work with the Elementor and Gutenberg editors?

Absolutely. MinervaKB is built for the modern WordPress ecosystem. It includes a rich set of dedicated widgets for Elementor and blocks for the Gutenberg editor, allowing you to drag-and-drop your knowledge base layout, search bar, topics, and articles directly within your favorite page builder.

Can the analytics track what users search for but don’t find?

Yes, and this is one of its most powerful features. The built-in analytics dashboard includes a “Failed Searches” report. This log is your roadmap for new content, showing you the exact keywords and phrases your users are looking for, allowing you to create articles that directly answer their questions.

Is the knowledge base responsive and mobile-friendly?

Yes, MinervaKB is fully responsive out of the box. The layout automatically adapts to fit any screen size, from large desktops to tablets and smartphones. Your users will have a seamless and easy-to-navigate experience, regardless of the device they are using.

Can I create a private knowledge base for employees or members only?

Yes. MinervaKB’s content restriction feature is perfect for this. You can make your entire knowledge base private, requiring a login to view any content. You can also get more granular, restricting specific topics or articles to certain WordPress user roles, such as ‘subscribers’ or a custom role like ‘premium_member’.

How will I receive updates for MinervaKB?

We provide regular and timely updates for all our products. Once an update is released by the original developer, we test it and make it available for you to download directly from your account on our website. This ensures your site remains secure and benefits from the latest features.

Is this plugin safe to use on my professional website?

Yes, 100%. We take security very seriously. The plugin files are sourced directly from the developer and are free from any modifications, ads, or malicious code. We provide clean, original software that you can use with complete confidence on your personal and client websites.

Can I use this version of MinervaKB on multiple client websites?

Yes, you can. Because the plugin is licensed under the GPL, you have the freedom to install and use it on an unlimited number of websites. This is a major advantage for freelancers and agencies, allowing you to deliver premium functionality to all your clients without purchasing multiple licenses.